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Welcome to 11tk, your trusted online gaming platform. Our Privacy Policy ("Policy") outlines our commitment to how your personal information is collected, used, and protected. This Policy applies to the 11tk website, mobile site, and all related services.

By using 11tk, you consent to the collection and use of your information as described in this Privacy Policy. We believe transparency is the foundation of trust — which is why this Policy is written in clear, straightforward language.

If you have any questions or find any part of this policy unclear, our support team is always ready to help.

11tk collects different types of information for different purposes. The table below provides a full breakdown:

We only collect information that is necessary to provide our services. Collecting excessive or irrelevant data goes against our principles.

11tk uses your information for the following purposes:

• To create and manage your account and verify your identity.
• To process deposits, withdrawals, and other financial transactions.
• To ensure gaming services run smoothly.
• To provide bonuses, promotions, and personalized offers.
• For customer service and technical support.
• To prevent fraud, money laundering, and illegal activity.
• To fulfill legal and regulatory obligations.
• To improve the platform and add new features.

11tk may share information with third parties in limited circumstances and under strict security controls:

• Payment providers: Shared with bKash, Nagad, Rocket, and other mobile banking services solely for transaction processing.
• Game software providers: Minimum data required to operate the games.
• Law enforcement agencies: To relevant government authorities where legally required.
• IT service providers: For server maintenance and security, under strict confidentiality agreements.

All third-party providers are required to comply with 11tk's privacy standards and may not use the data they receive for any other purpose.

How long your personal information is retained depends on the type of data and its purpose:

• Account data is retained for as long as the account remains active.
• Following account closure, data may be retained for a minimum of 5 years for legal compliance purposes.
• Transaction-related data is retained for up to 7 years in accordance with financial regulations.
• Data is securely deleted once the required retention period has ended.

11tk uses cookies to keep the website running smoothly and to improve your experience. We use the following types of cookies:

• Essential cookies: To maintain your login session and ensure security. These cannot be disabled.
• Functional cookies: To remember your preferences such as language and display settings.
• Analytics cookies: To understand which parts of the site are used most, based entirely on anonymous data.
• Security cookies: To detect fraud and unauthorized access.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

As an 11tk member, you have the following rights. To exercise any of them, please contact our support team:

All 11tk services are strictly for individuals aged 18 and above. We never knowingly collect information from minors.

• Age verification is mandatory at the time of registration.
• Any account identified as belonging to a minor will be terminated immediately.
• Any information collected from a minor will be deleted without delay.
• If a parent or guardian believes their child has created an account, please contact us immediately.

11tk follows the highest industry security standards to protect your data. Our technical and organizational safeguards include:

However, no data transmission over the internet can be guaranteed 100% secure. While we take every measure to protect your information, keeping your password confidential and your account secure is also your responsibility.

11tk reserves the right to update this Privacy Policy when necessary. If changes are made, we will take the following steps:

• A notice will be displayed at the top of the website.
• For significant changes, a notification may be sent to your registered mobile number.
• The "Last Updated" date at the top of the page will be revised accordingly.
• Continued use of the site after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch. Our dedicated privacy team is available seven days a week.

To request deletion or correction of your data, email us with your account number and full details of your request. We will respond within 30 days.