11tk Terms and Conditions

Welcome to the 11tk online gaming platform. These Terms and Conditions ("Terms") apply to the use of the 11tk website, mobile site, and all associated services. By creating an account or using the platform, you confirm that you have fully read, understood, and agreed to abide by these Terms.

These Terms are available in both English and Bengali. In the event of any dispute or ambiguity, the Bengali version shall be considered definitive. 11tk reserves the right to update these Terms at any time, and changes become effective upon publication on the website.

These Terms, together with 11tk's Privacy Policy and Responsible Gaming Policy, form a complete agreement. If you have any questions, please contact our support team.

To open an account at 11tk, the following conditions must be met:

• You must be at least 18 years of age.
• You must be a legal citizen or lawful resident of Bangladesh.
• Only one account per person is permitted.
• All information provided during registration must be truthful, accurate, and up to date.
• Creating multiple accounts from the same IP address or device is prohibited.

You are solely responsible for maintaining the security of your account. Never share your password with anyone. If you believe your account has been accessed without authorization, contact our support team immediately.

11tk reserves the right to verify the identity of any account. A national ID card or other government-issued identification may be requested. Withdrawals may be delayed until verification is complete.

11tk supports the most popular mobile banking services in Bangladesh. See the table below for full details:

• Deposited funds may only be used for gaming purposes.
• Withdrawal requests will be processed only to the same payment method used for the deposit.
• Identity verification must be completed before a withdrawal can be processed.
• Creating an account or playing on 11tk is strictly prohibited for anyone under the age of 18.
• 1. Introduction & Applicability

11tk offers a variety of bonuses and promotional offers. These bonuses are granted based on specific conditions, and the full terms of use are detailed alongside each offer.

In Live games, the dealer's decision is final.

• The welcome bonus is available to new members only and can be claimed once.
• Every bonus comes with a specific wagering requirement (typically 10x to 30x).
• In any dispute, 11tk's decision will be considered final. However, if a player is dissatisfied with the outcome, they may request a review through our formal complaints process.
• Once wagering is complete, the bonus will be converted to real balance.
• If multiple accounts are used to claim bonuses, all associated accounts will be terminated.
• 11tk reserves the right to modify, cancel, or amend the terms of any bonus offer at any time.
• Cashback bonuses are issued every Monday and are valid for 7 days.

Rocket

All games on 11tk are developed by internationally certified software providers and operate using RNG (Random Number Generator) technology. This ensures that every game outcome is completely random and impartial.

• Game rules and payout rates are displayed within the interface of each game.
• If a game is interrupted due to a technical issue, 11tk's policy is to void that round and return the wager to the player.
• The use of fraudulent software or methods in any game is strictly prohibited.
• Once a game round has begun, bets cannot be reversed.
• All bonuses are subject to specific wagering requirements. Bonuses cannot be converted directly to cash — they become withdrawable only after the conditions are met.

Any game-related complaints or disputes must be reported to the support team within 7 days. Complaints submitted after this period cannot be accepted.

The following activities are strictly prohibited on 11tk. Any violation will result in immediate permanent account closure and possible forfeiture of the associated balance:

• Creating or operating multiple accounts.
• Opening an account using another person's identity.
• Menu
• Bonus Policy
• Using the platform for money laundering or any other illegal financial activity.
• Harassing or engaging in abusive behavior toward other players.
• Bonuses & Promotions

11tk treats the security of your personal information as its highest priority. Data collected during registration and identity verification is used solely for the purpose of operating our services.

• Your information is never sold to third parties.
• Typically, a photo of your national ID or passport and proof of ownership of your mobile banking account will be required. Once verification is complete, no further documents will be needed.
• Information may be disclosed to the relevant authorities only when required by legal obligation.
• You may request to view or correct your information at any time.

For more details, visit our Privacy Policy Read the page.

11tk believes gaming is a form of entertainment — not a source of income. We always encourage responsible gaming habits and are committed to protecting our players.

• Registering with false or incomplete information.
• Each player can set their own daily, weekly, or monthly spending limits.
• If needed, you can request a temporary suspension or permanent closure of your account at any time.
• If you notice any signs of gaming addiction, contact our support team immediately.
• Our responsible gaming team is available 24 hours a day to provide support.

To learn more about Responsible Gaming, visit our Responsible Gaming View the page.

11tk reserves the right to suspend or permanently close any account without prior notice under the following circumstances:

• For breach of any provision of these Terms.
• If you do not agree to the updated terms, you may request account closure.
• Involvement in fraudulent activity.
• If an account has been inactive for an extended period (more than 12 months).
• For legal or regulatory reasons.

You may request account closure at any time. Any available balance can be withdrawn before closure, but all bonus balances will be forfeited.

11tk strives to maintain the highest standards in operating its platform. However, 11tk accepts no liability for the following:

• If a game is interrupted due to loss of internet connection.
• If a transaction is delayed due to a third-party payment gateway.
• If account credentials are compromised due to the player's own negligence.
• If the service is temporarily unavailable due to an unexpected technical error.
• Force majeure events such as natural disasters, cyberattacks, and similar circumstances.

Key Terms at a Glance

11tk reserves the right to partially or fully update these Terms and Conditions at any time. A notice will be published on the website before changes take effect, and where applicable, registered email addresses will also be notified.

• At least 7 days' notice will be given for significant changes.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated terms.
• All transactions are conducted in Bangladeshi Taka (BDT). Foreign currencies are not accepted directly.

If you have any questions or complaints regarding these Terms, please contact our support team. We are available 7 days a week, 24 hours a day.

To file a formal complaint, send a detailed description along with any relevant information via email. Our resolution team will get back to you within 72 hours.